Terms&Policy | Collture

Terms & Conditions

Welcome to collture!

By accessing our website or placing and order you agree with these terms, which apply to the entire website and any communication between you and us. If you do not agree to these terms and Conditions please do not use our services. Thank you and good luck with your work!

effective date: 1.9.2025

last update: 1.9.2025

II. Information about goods and prices

Information about goods, including the prices of individual goods and their main characteristics, is provided for each item in the online store catalogue. The prices of goods include value-added tax and all related fees. The prices of goods remain valid for as long as they are displayed in the online store.
The store's web interface (e-shop) also contains information about the costs associated with packaging and shipping, if the goods are delivered physically.
3. All presentations of goods in the online store catalogue are for informational purposes only, and the seller is under no obligation to enter into a purchase agreement for these goods. Section 1732 (2) of the Czech Civil Code does not apply.
Any discounts on the purchase price of goods cannot be combined.

I. Introductory provisions

These general terms and conditions (hereinafter also referred to as "terms and conditions" or "GTC") govern, in accordance with the provisions of Section 1751(1) of Act No. 89/2012 Coll., the Czech Civil Code, as amended (hereinafter also referred to as the "CC"), the mutual rights and obligations of the contracting parties arising in connection with or based on a purchase contract concluded between the seller and the buyer through the seller's online store. The online store is operated by the seller on the website located at the internet address FILL IN.
Provisions deviating from the Terms and Conditions may be agreed upon in the purchase contract. Deviating provisions agreed in the purchase contract take precedence over the provisions of the Terms and Conditions.
The provisions of the Terms and Conditions are an integral part of the purchase contract.
The seller may amend or supplement the wording of the Terms and Conditions. This provision does not affect the rights and obligations arising during the period of validity of the previous wording of the Terms and Conditions.

III. Conclusion of the purchase contract

To conclude the purchase contract, the buyer fills out the order form on the store's website. The order form contains information in particular about:
1. the goods ordered (the buyer "places" the ordered goods in the electronic shopping cart of the store's web interface),
2. the method of payment of the purchase price of the goods, details of the required method of delivery of the ordered goods, and
3. any information about the cost associated with the delivery of the goods, if required due to the nature of the goods (hereinafter collectively referred to as the "order").
Before concluding the purchase, contract and sending the order to the seller, the buyer is allowed to check and change the information entered in the order, including the possibility for the buyer to detect and correct errors made when entering data into the order. The buyer sends the order to the seller by clicking on the "SEND ORDER WITH PAYMENT OBLIGATION" button. The information provided in the order is considered correct by the seller. Immediately after receiving the order, the seller shall confirm its receipt to the buyer by e-mail to the buyer's e-mail address specified in the user account or in the order (hereinafter referred to as the "buyer's e-mail address").
Depending on the nature of the order, the seller is always entitled to ask the buyer for additional confirmation of the order (for example, in writing email or by telephone).
The contractual relationship between the seller and the buyer arises upon delivery of the Order Acceptance, which is sent by the seller to the buyer by e-mail to the buyer's e-mail address specified in the order form.
The buyer agrees to the use of remote means of communication when concluding the purchase contract. The costs incurred by the buyer when using remote means of communication in connection with the conclusion of the purchase contract (costs of internet connection, costs of telephone calls) are paid by the buyer, and these costs do not differ from the basic rate.
If the seller is unable to fulfil any of the requirements specified in the order, they will send the buyer a modified offer to their email address. The modified offer is considered a new draft purchase contract, and in such a case, the purchase contract is concluded by the buyer's confirmation of acceptance of this offer to the seller at their email address specified in these terms and conditions.
In the event of an obvious technical error on the part of the seller when stating the price or quantity of goods in the online store or during the ordering process, the seller is not obliged to deliver the goods to the buyer, even if the buyer has received an automatic confirmation of receipt of the order in accordance with these terms and conditions. The seller shall inform the buyer of the error without undue delay and send the buyer a modified offer to their email address. The modified offer shall be considered a new draft purchase contract, and in such a case, the purchase contract shall be concluded upon confirmation of acceptance by the buyer to the seller's email address.

IV. Payment Terms and Delivery of Goods

The buyer may pay the price of the goods and any costs associated with the delivery of goods under the purchase contract using the following methods:
1. By cashless transfer to the seller’s bank account number. 360054336/0300, held at ČSOB,
2. By contactless card.
Together with the purchase price, the buyer is obliged to pay the seller the costs associated with the packaging and delivery of the goods in the agreed amount, if physical packaging and delivery of the goods are necessary due to the nature of the goods. Unless explicitly stated otherwise, the purchase price includes the costs associated with delivering the goods.
The purchase price is payable within 5 days of the conclusion of the purchase contract.
In the case of payment via a payment gateway, the buyer shall follow the instructions of the relevant electronic payment provider.
The buyer’s obligation to pay the purchase price is fulfilled at the moment the relevant amount is credited to the seller’s bank account.
The seller does not require any advance payment or similar payment from the buyer. Payment of the purchase price before the shipment of goods is not considered an advance payment.

V. Transport and Delivery of Goods

Goods are delivered to the buyer:
1. To the address specified by the Buyer, which may include an email address for non-physical goods,
2. For physical goods, via a pick-up point designated by the Buyer.
The delivery method is selected during ordering.
The costs of delivery of the goods, depending on the method of shipment and receipt of the goods, are specified in the buyer's order and in the order confirmation by the seller. If the method of transport is based on a special request by the buyer, the buyer bears the risk and any additional costs associated with this method of transport.
If the seller is obliged under the purchase contract to deliver the goods to the place specified by the buyer in the order, the buyer is obliged to accept the delivered goods. If, for reasons attributable to the buyer, the goods must be delivered repeatedly or in a manner other than that specified in the order, the buyer is obliged to pay the costs associated with repeated delivery of the goods or the costs associated with another method of delivery.
Upon receipt, the Buyer must check the packaging and report any defects. If the packaging is compromised, the Buyer may refuse the shipment.
The seller shall issue a tax document – invoice – to the buyer. The tax document shall be sent to the buyer's email address.
The buyer acquires ownership of the goods by paying the full purchase price for the goods, including delivery costs, but no earlier than at the moment of taking delivery of the goods. Liability for accidental destruction, damage, or loss of the goods passes to the buyer at the moment of receipt of the goods or at the moment when the buyer was obliged to take delivery of the goods but failed to do so in breach of the purchase contract.

VI. Withdrawal from the Contract

A buyer who has entered into a purchase agreement outside of their business activities as a consumer has the right to withdraw from the purchase agreement. The deadline for withdrawal from the agreement in accordance with § 1846 et seq. of the Czech Civil Code is 14 days from the date of receipt of the goods.
The Buyer cannot withdraw from the contract in cases such as:
1. in the provision of services, if they were performed with the buyer's prior express consent before the expiry of the withdrawal period and the seller informed the buyer before concluding the contract that, in such a case, the buyer would not have the right to withdraw from the contract,
2. the delivery of goods that have been modified according to the buyer's wishes or for his person
3. audio/video recordings or software with broken seals,
4. delivery of digital content, if it was not delivered on a tangible medium and was delivered with the prior express consent of the buyer before the expiry of the withdrawal period, and the seller informed the buyer before concluding the contract that, in such a case, the buyer does not have the right to withdraw from the contract
5. other cases under Section 1837 of the CC.
In the case of purchasing digital content – CUTOUTS, which are delivered via the downloading link in email, the buyer does not have the right to withdraw from the contract in accordance with the previous paragraph of these GTC. By concluding the Contract, the buyer expressly agrees that they are aware of this provision and agree to it. To meet the withdrawal deadline, the Buyer must send a statement within the period.
To comply with the withdrawal period, the buyer must send the withdrawal statement within the specified withdrawal period.
The buyer shall withdraw from the contract via email or other contact details of the seller. Withdrawal from the Contract does not require any special form.
A buyer who has withdrawn from the contract is obliged to return the goods to the seller within 14 days of withdrawing from the Contract. The buyer bears the costs associated with returning the goods to the seller, even if the goods cannot be returned by normal postal means due to their nature.
If the buyer withdraws from the Contract, the seller shall return to the buyer without delay, but no later than 14 days after withdrawal from the contract, all funds, including delivery costs, which it has received from the buyer, in the same manner. The seller shall return the funds received to the buyer in another manner only if the buyer agrees and if this does not incur additional costs.
If the buyer has chosen a delivery method other than the cheapest one offered by the seller, the seller shall refund the buyer the delivery costs in the amount corresponding to the cheapest delivery method offered.
If the buyer withdraws from the purchase contract, the seller is not obliged to return the received funds to the buyer before the buyer hands over the goods or proves that the goods have been properly sent to the seller.
The buyer must return the goods to the seller undamaged, unused, and unsoiled, and, if possible, in their original packaging. The seller is entitled to unilaterally offset any claim for damages to the goods against the buyer's claim for a refund of the purchase price.
The seller is entitled to withdraw from the purchase Contract due to sold-out stock, unavailability of goods, or if the manufacturer, importer, or supplier of the goods has discontinued the production or import of the goods. The seller shall immediately inform the buyer via the email address provided in the order and shall return all funds, including delivery costs, received from the buyer under the contract within 14 days of notification of withdrawal from the purchase contract, in the same manner or in a manner specified by the buyer.

VII. Rights from Defective Performance

The Seller guarantees that the goods are free from defects upon receipt. In particular, the seller is liable to the buyer for the condition of the goods at the time the buyer took delivery of them goods:
1. have the characteristics agreed upon by the parties, and in the absence of an agreement, have the characteristics described by the seller or manufacturer or expected by the buyer about the nature of the goods and based on the advertising carried out by them,
2. are fit for the purpose stated by the seller for their use or for which goods of this type are normally used,
3. correspond in quality or design to the agreed sample or model, if the quality or design was determined according to the agreed sample or model,
4. are in the appropriate quantity, measure, or weight, and,
5. comply with legal requirements.
If a defect becomes apparent within six months of the buyer taking delivery of the goods, it is assumed that the goods were defective at the time of delivery. The buyer is entitled to exercise their rights in relation to defects that occur in consumer goods within twenty-four months of delivery. This provision shall not apply to goods sold at a lower price due to a defect for which the lower price was agreed, to wear and tear of the goods caused by their normal use, to used goods with a defect corresponding to the degree of use or wear and tear that the goods had at the time of receipt by the buyer, or if it results from the nature of the goods.
In the event of a defect, the buyer may submit a complaint to the seller and request:
1. Replacement,
2. Repair,
3. Discount,
4. Withdrawal.
The Buyer can withdraw from the Contract if:
1. The defect is substantial,
2. if the item cannot be used properly due to repeated occurrence of defects or defects after repair,
3. Multiple defects exist.
The definition of a material breach is governed by Section 2002 of the Czech Civil Code and is a breach of obligation which the breaching party knew or should have known at the time of concluding the contract that the other party would not have concluded the contract if it had foreseen such a breach. For non-substantial breaches, the Buyer may request repair or a discount.
If a defect arises due to a minor breach of duty (regardless of whether the defect is removable or irreparable), the buyer is entitled to have the defect removed or to a reasonable discount on the purchase price.
When making a claim, the buyer is obliged to inform the seller of the right they have chosen. A change of choice without the seller's consent is only possible if the buyer requested the repair of a defect that proves to be irreparable. If the buyer does not choose their right from a material breach of contract in time, they have the same rights as in the case of a minor breach of contract.
If repair or replacement of the goods is not possible, the buyer may request a full refund of the purchase price based on withdrawal from the contract.
The seller is obliged to accept the complaint in the manner in which the goods were sold, or at the registered office or place of business. The seller is obliged to provide the buyer with written confirmation of when the buyer exercised their right, the content of the complaint, and the method of handling the complaint requested by the buyer, as well as confirmation of the date and method of handling the complaint, including confirmation of the repair and its duration, or a written justification for rejecting the complaint.
The seller shall decide on the complaint immediately, or within three working days in complex cases. This period does not include the time reasonably required for expert assessment of the defect, depending on the type of product or service. Complaints, including the removal of defects, must be settled without delay, no later than 30 days from the date of the complaint, unless the seller and the buyer agree on a longer period. The futile expiry of this period is considered a material breach of the Contract, and the buyer has the right to withdraw from the purchase contract. The moment when the buyer expresses their will (exercises their right arising from defective performance) to the seller is considered the moment when the complaint is filed.
The seller shall inform the buyer in writing of the outcome of the complaint. The buyer shall not be entitled to rights arising from defective performance if the buyer knew that the item was defective before taking delivery of it, or if the buyer caused the defect themselves.
In the event of a justified complaint, the buyer shall be entitled to reimbursement of reasonable costs incurred in connection with the complaint. The buyer may exercise this right with the seller within one month after the expiration of the warranty period.
The buyer has the right to choose the method of complaint.
The rights and obligations of the contracting parties regarding rights arising from defective performance are governed by the valid and effective provisions of the Civil Code and Act No. 634/1992 Coll., on consumer protection.

VIII. Communication

The contracting parties may deliver all written correspondence to each other via electronic mail (e-mail).
The buyer shall deliver correspondence to the seller to the e-mail address specified in these terms and conditions. The seller shall communicate correspondence to the buyer to the e-mail address specified in the buyer's user account or in the order.

IX. Copyright

The Buyer acknowledges that, given the nature of the goods offered by the seller, in particular the nature of Cut-outs and other similar goods offered by the seller, the copyright to the goods belongs to the seller or its author, if different from the seller. In such a case, the buyer acquires only a copy of the copyrighted work, the use of which is governed by the relevant legal regulations, in particular the Copyright Act.
Originals of the cut-outs remain the property of the Seller. The Buyer is entitled only to reproducible copies.
Copying and reselling purchased goods or parts thereof without the Seller's consent is prohibited.
It is strictly prohibited to copy and resell purchased goods or parts thereof without the seller's consent.

X. Out-of-Court Dispute Resolution

The Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, ID No.: 000 20 869, website: https://adr.coi.cz/cs, is responsible for the out-of-court settlement of consumer disputes arising from purchase contracts. The online dispute resolution platform located at http://ec.europa.eu/consumers/odr can be used to resolve disputes between the seller and the buyer arising from a purchase contract.
The European Consumer Centre Czech Republic, with its registered office at Štěpánská 567/15, 120 00 Prague 2, website: http://www.evropskyspotrebitel.cz, is the contact point pursuant to Regulation (EU) No 524/2013 of the European Parliament and of the Council (EU) No 524/2013 of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on consumer dispute resolution).
The seller is authorised to sell goods based on a trade license. Trade inspections are carried out by the relevant trade office within its jurisdiction. The Czech Trade Inspection Authority supervises, among other things, compliance with Act No. 634/1992 Coll., on consumer protection, within a defined scope.

XI. Personal Data Protection

By concluding the contract, the buyer agrees to the processing of their personal data in the seller's database after the purchase contract has been fulfilled. The buyer is entitled to revoke their consent to the processing by expressing their disagreement with this processing in writing. The seller secures the personal data of buyers against misuse.
Personal data is processed in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter also referred to as the "GDPR").
By concluding the contract, the buyer agrees that the seller will process their personal data in accordance with the GDPR, in particular their name, surname, place of residence, delivery address, email address, and telephone number, for the purpose, on the basis, and to the extent specified in the Personal Data Protection section available on the seller's website, with which the buyer familiarized themselves before concluding the contract.

XI. Final Provisions

All agreements are governed by Czech law. Jurisdiction is determined by the Seller’s general court.
The seller is not bound by any codes of conduct in relation to the buyer within the meaning of Section 1826(1)(e) of the Civil Code.
All rights to the seller's website, in particular copyrights to the content, including the layout of the website, photos, films, graphics, trademarks, logos, and other content and elements, belong to the seller. It is prohibited to copy, modify, or otherwise use the website or any part thereof without the seller's consent.
The seller is not liable for errors arising because of third-party interference with the online store or because of its use contrary to its intended purpose. When using the online store, the buyer must not use procedures that could have a negative impact on its operation and must not perform any activity that could enable them or third parties to interfere with or use the software or other components of the online store without authorization, or use the online store or its parts or software in a manner that is contrary to its intended purpose.
The buyer hereby assumes the risk of a change in circumstances within the meaning of Section 1765(2) of the Civil Code.
The purchase agreement, including the terms and conditions, is archived by the seller in electronic form and is not accessible.
The seller may amend or supplement the wording of the terms and conditions. This provision does not affect the rights and obligations arising during the period of validity of the previous version of the terms and conditions.